RETURNS - CLICK HERE TO STAR YOUR RETURN
-Returns must be made within 30 days of purchase.
-All returns must be in an unused/unworn condition.
-We have the right to refuse your return if we felt the item is not in the condition it was sent to you in. If your return is rejected when it arrives to us then we will send it back to you.
-We do not accept refunds or exchanges.
-We provide store credit for returns ONLY!
-U.S. Customers are provided a free return label.
-International customers outside the U.S. will have the shipping label cost deducted from their store credit balance
You will receive an email when your order ships out along with a tracking number.
If you have not received an email with a tracking number then your order is still processing and has not shipped out yet.
U.S. SHIPPING POLICY
It can take up to 5 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. Standard shipments will ship via USPS or UPS depending on your choice. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority. You will receive a shipment notification email with tracking once your order has shipped.
HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority.
INTERNATIONAL SHIPPING POLICIES
Please allow up to 5 business days for your order to be processed, packed and shipped. International orders shipped via USPS and are typically delivered within 7-14 business days from the date that it is shipped, depending on your country and selected delivery service. You will receive a shipment notification email with tracking once your order has shipped.
CUSTOMS, DUTIES & TAXES
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Civil.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.