HOW DO I TRACK MY ORDER?
To track your order or check order status, visit our https://shop.civilclothing.com/account/login and login with your email and password.
Go to order history and details section. Click on the order reference you want to track and a drop down menu should appear with a link to your order.
Please allow 1-3 business days for order to be processed and packed and tracking to be updated. This time does not count as shipping time.
For each shipment that goes out we send an email with the shipment details and tracking information.
CAN I MAKE CHANGES TO OR CANCEL MY ORDER?
We cannot fulfill any requests to change sizes or items after order has been placed. We can only cancel orders and provide you with a refund.
Please call us during business hours (Mon-Fri : 9am pst- 5pm pst) at 424-263-2889. You may also email email@example.com, including:
Your order number
Details of why you wish to cancel your order.
Type “Order Cancel” in the subject line.
WHAT DO I DO IF THERE IS AN ERROR IN MY ORDER?
If you find an error in your order after it’s been delivered, please contact Customer Service at firstname.lastname@example.org or 424-263-2889. We will quickly resolve whatever is wrong.
WHEN WILL MY ORDER SHIP?
If your order is placed before 1pm PST it can take between 1-2 business days to be processed and shipped out.
All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.
If we are unable to ship your order for any reason, we will notify you are soon as we are aware.
WHAT SHIPPING CARRIER DOES CIVIL USE?
Civil ships most packages via USPS and UPS, although we may change these at any time.
If you are unable to receive delivery from either one of these carriers, please contact us at email@example.com
HOW DO I CHOOSE THE BEST SHIPPING METHOD?
I need it in 3 business days: UPS 3 DAY EXPRESS
I need it within 4-5 business days: UPS GROUND
I am not in a hurry to receive my order: Choose USPS PRIORITY
I do not receive mail from USPS: Choose Standard shipping for guaranteed UPS Ground delivery
I do not receive UPS delivery: Ship your order to a PO Box for guaranteed USPS delivery
I live in a rural part of the country: Your shipping time will always be at the later end of the range.