FAQS

HOW DO I TRACK MY ORDER?

To track your order or check order status, visit our https://https://shop.civilclothing.com/account/login and login with your email and password.

 

Go to order history and details section. Click on the order reference you want to track and a drop down menu should appear with a link to your order.

 

Please allow 1-3 business days for order to be processed and packed and tracking to be updated.

 

For each shipment that goes out we send an email with the shipment details and tracking information.

 

CAN I MAKE CHANGES TO OR CANCEL MY ORDER?

If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out. We can only do this in the first minutes after the order is placed, so the ability to make changes is not guaranteed.

Please call us during business hours at 424-263-2889. You may also email orders@civilclothing.com, including:

Your order reference

Details of the change, like new address or the items you want to change

Type “Order Change” or “Order Cancel” in the subject line.

 

WHAT DO I DO IF THERE IS AN ERROR IN MY ORDER?

If you find an error in your order after it’s been delivered, please contact Customer Service at orders@civilclothing.com or 424-263-2889. We will quickly resolve whatever is wrong.

 

WHEN WILL MY ORDER SHIP?

If your order is placed before 1pm PST it generally ships the same business day or the next, and tracking should be active by the following business day.

All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.

If we are unable to ship your order for any reason, we will notify you are soon as we are aware.

 

WHAT SHIPPING CARRIER DOES CIVIL USE?

Civil ships most packages via UPS and USPS, although we may change these at any time.

If you are unable to receive delivery from either one of these carriers, please contact us at orders@civilclothing.com

 

HOW DO I CHOOSE THE BEST SHIPPING METHOD?

 I need it in 3 business days: UPS 3 DAY EXPRESS

I need it within 4-5 business days: UPS GROUND

I am not in a hurry to receive my order: Choose USPS PRIORITY

I do not receive mail from USPS: Choose Standard shipping for guaranteed UPS Ground delivery

I do not receive UPS delivery: Ship your order to a PO Box for guaranteed USPS delivery

            I live in a rural part of the country: Your shipping time will always be at the later end of the range.